Booking Viewings 2

• How do I request a viewing?
• I haven’t heard back from my viewing request

Property Information 3

• I would like more information on one of the properties
• Will new properties become available?
• I’m looking for a room within a shared house

Tenancy Queries 2

• What is the minimum contract length?
• Can I sign with you if I’m not a student?

Signing for a Utility Package 4

• I would like some more information on the bills package
• How do I sign for a utility package?
• Can I sign for a utility package after my tenancy has already started?
• I would like to re-sign for next year

Cost of Energy Crisis 6

• Why is the cost of energy rising?
• What is the energy price cap?
• Will my Direct Debit change if the energy price cap changes?
• What is the £400 government grant?
• How will we get the £400 government grant for our household?

View all 6

Changes to your Account 5

• I've moved out of my address
• An additional housemate is moving in
• My tenancy start date has changed
• I would like to cancel my contract
• Will the price change during my contract?

General 2

• Do I need to do anything when the contract ends?
• I would like to see the terms and conditions

Setting up your Direct Debit 10

• When will my payments be collected?
• I don't have a UK bank account
• My Direct Debit hasn't been set up correctly
• I want to change my bank account
• I want to change my payment date

View all 10

Your Direct Debit Payments 2

• How do you calculate my monthly cost?
• I have had an additional payment collected

Late Payments 7

• Why has my payment failed?
• Will you attempt to take my payment again?
• I can't afford to pay this month
• I've been charged £12.00
• Can you take my payment from a different bank account?

View all 7

Prepayment Meters 4

• I have a prepayment meter, how does this work?
• How do I top up the prepayment key or card?
• I have received a new key or card in the post?
• My meter doesn’t require a key or card but is in prepayment or vend mode

Energy Usage 2

• Do I need to monitor my energy usage?
• Do I need to send you meter readings?

General 2

• I've received a letter from an energy supplier
• Why have I been contacted by an energy supplier?

Emergencies 2

• I have no power!
• I smell gas, do I have a leak?

Government Support 6

• What is the Energy Bills Support Scheme?
• When and how will I receive £400 from the government?
• I pay by Direct Debit. How will I receive the EBSS discount?
• What is the Energy Price Guarantee (EPG)?
• My Direct Debits have failed to be collected and I did not get in touch

View all 6

Technical Support 4

• How do I contact technical support?
• My Broadband has stopped working
• I don’t have the correct sockets
• The Broadband speed is too slow

Package Selection 4

• What are the speeds of the standard internet included?
• What are the speeds of the faster internet option?
• Can I upgrade later on?
• My property doesn't offer fibre

Installation Information 12

• When will my internet be installed?
• I want to change my installation date
• Can I get my installation any earlier?
• Do I need to be in for the installation?
• I missed my router delivery

View all 12

Upgrading 5

• I want to upgrade before my contract has started
• I want to upgrade during my contract
• Does an engineer need to come for the activation?
• I want to switch provider
• My property doesn’t offer fibre

General 2

• I have received a letter from the water supplier
• Why have I been contacted by the water supplier?

Emergencies 2

• I have no hot water!
• I think I have a leak!

General 3

• Do I need a TV Licence?
• Can I remove the TV Licence from my package?
• I have received a letter from the TV Licensing Company

Advertising with Us 2

• I'd like to advertise on the UniHomes website
• I need help on my dashboard

Student Support 0