To change the bank account that we collect your monthly utility payments from, simply follow the original email that you received at the start of your utility contract which was used to set your Direct Debit up. Once your new bank details have been submitted, this will override the previous Direct Debit set up and all future payments will be collected from your new bank account.
Please be aware that if you update your bank details before we have collected your current monthly payment, we won’t be able to collect the payment from your new bank account until the following month. In this case, please ensure that you have funds available in your original bank account which was set up with us so that we can collect your current monthly payment as normal.
If you're unable to locate your original email, please get in touch and we can re-send this email to you.