Don’t worry if you’ve received a letter directly from the energy supplier, such as a welcome or tariff letter as these can be ignored. It can sometimes take some time for the energy suppliers system to update with our the new details, meaning that a welcome letter may be sent to your home automatically. As soon as the details have been updated on their system, we’ll receive all future correspondence directly.
If the letter that you’ve received is addressed to ‘The Occupier’, you can disregard this, as there will be a changeover happening in the background for the account to be updated.
If you're unsure about anything received through the post, please send the copy of this over to us.
If you’ve received either a bill from an energy supplier or a debt collection company and think it relates to a period where you are contracted with us, we’ll need a copy of this letter so that we can contact the supplier or the debt collection company to get this resolved for you.