Gas & Electricity

Prepayment Meters

• I have a prepayment meter, how does this work?
• How do I top up the prepayment key or card?
• I have received a new key or card in the post?
• My meter doesn’t require a key or card but is in prepayment or vend mode

Energy Usage

• Do I need to monitor my energy usage?
• Do I need to send you meter readings?

General

• I've received a letter from an energy supplier
• Why have I been contacted by an energy supplier?

Emergencies

• I have no power!
• I smell gas, do I have a leak?

Government Support

• What is the Energy Bills Support Scheme?
• When and how will I receive £400 from the government?
• I pay by Direct Debit. How will I receive the EBSS discount?
• What is the Energy Price Guarantee (EPG)?
• My Direct Debits have failed to be collected and I did not get in touch
• How is the Government supporting households with the cost of energy?