Internet

Technical Support

• How do I contact technical support?
• My Broadband has stopped working
• I don’t have the correct sockets
• The Broadband speed is too slow

Package Selection

• What are the speeds of the standard internet included?
• What are the speeds of the faster internet option?
• Can I upgrade later on?
• My property doesn't offer fibre

Installation Information

• When will my internet be installed?
• I want to change my installation date
• Can I get my installation any earlier?
• Do I need to be in for the installation?
• I missed my router delivery
• I’m not sure when I will be available for the installation
• My installation date still hasn’t been confirmed
• My internet installation has been delayed
• Nobody turned up for my installation
• The engineer wasn’t able to install
• How do I activate my router?
• Do I need to return my router?

Upgrading

• I want to upgrade before my contract has started
• I want to upgrade during my contract
• Does an engineer need to come for the activation?
• I want to switch provider
• My property doesn’t offer fibre