We waiver the late payment charge on your first failed payment as a gesture of goodwill, however a £12.00 late fee will automatically be added to your payments if we fail to collect your monthly payment when due in future. This is as per the terms and conditions of your contract and this can’t be reversed.
Please note that if you have incurred a £12.00 late fee, this will only be applied once per month and not each time that the attempt fails.