Back to help centre
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Hi there! How can we help?
Search
Search...
Search
Categories
Finding a Home
How do I request a viewing?
I haven’t heard back from my viewing request
View more help in this section
Utility Package
I would like some more information on the bills package
How do I sign for a utility package?
Can I sign for a utility package after my tenancy has already started?
I would like to re-sign for next year
View more help in this section
Your Contract with Us
I've moved out of my address
An additional housemate is moving in
My tenancy start date has changed
I would like to cancel my contract
Will the price change during my contract?
View more help in this section
Billing & Payments
When will my payments be collected?
I don't have a UK bank account
My Direct Debit hasn't been set up correctly
I want to change my bank account
I want to change my payment date
View more help in this section
Gas & Electricity
I have a prepayment meter, how does this work?
How do I top up the prepayment key or card?
I have received a new key or card in the post?
My meter doesn’t require a key or card but is in prepayment or vend mode
View more help in this section
Internet
How do I contact technical support?
My Broadband has stopped working
I don’t have the correct sockets
The Broadband speed is too slow
View more help in this section
Water
I have received a letter from the water supplier
Why have I been contacted by the water supplier?
View more help in this section
TV Licence
Do I need a TV Licence?
Can I remove the TV Licence from my package?
I have received a letter from the TV Licensing Company
View more help in this section
Other Support
I'd like to advertise on the UniHomes website
I need help on my dashboard
View more help in this section
